Hacking And Politics

I've got a short definition for hacking that I like. It's independent of technology and doesn't have many of the nasty implications of many of the mental models people have. This is not as succinct and elegant as the definition Richard Stallman gives, where hacking is "clever playfulness" but I think it is much better as a functional definition.

Hacking is a method of circumventing an accepted expectation or system to achieve a goal faster, more efficiently or more effectively than would otherwise result.

Here a system can be described as a set of processes. Therefore a computer system is a set of computer processes. Software code defines these processes and the computer executes them with or without human interaction. So computer hacking is merely circumventing these codified processes. The process owner must protect against such circumventions which lead to undesirable outcomes. Failure to do so can be called a security flaw. A person who circumvents processes, then, can be called a hacker. They didn't make the flaw, only found and used it.

This definition also works for other types of hackers. There are popular communities and labels of travel hacker, life hacker, social hacker, growth hacker, etc. I've even seen articles about garden hacking. Can you even find an activity or thing that doesn't return any results for a Google search when you append hacker to it?

Laws are another example of accepted expectations and processes. Hackers - and I include social, political and business hackers like entrepreneurs - see the loopholes in laws that were created, either intentionally or otherwise. And that makes them potentially threatening to the governments that created these laws. But not necessarily. A government that seeks to codify accepted expectations and processes should seek out feedback from hackers if they wish to ensure they are creating better laws.

Most of these flaws are not discovered before laws formally codify them. Like in computer hacking, some seek to discover and use these flaws for their own benefit. And some seek to discover and publish them so that they can be fixed. A government's response to this publication is telling about its willingness to make laws with minimal flaws.

Some see a heavy-handed response to quash public knowledge of flaws in the policy and legal code as indications that the flaws were created intentionally. I am not one of those people. I think it instead better resembles the reaction that software makers have when researchers point out flaws in their code. They go through Katie Mousourris' five-stages of vulnerability response grief. (It's a good 7 minute watch.)

I would say these political, economic and other systems must be tested for flaws so they can be addressed. Think of this as hardening politics, the economy and the social order. If we don't help to harden it we are helping those who seek to gain personal advantage from the flaws. We can use structures and frameworks for security testing as blueprints until better ones are available. Or maybe they already are and I've just missed them.

What are your thoughts?

My Infosec Origin Story

Everybody likes a good origin story. Especially these days with comic book heroes and villains getting origin story movies and TV shows. It explains a lot about the character that you've come to know well and helps you understand motivations and brain wiring.

The other day I was talking to someone about how I got into infosec and I realized I could sum it up pretty quickly. So here's my own personal infosec origin story:

• Always been a technology guy. But then it started to get boring.
• Started breaking technology - hacking. Then that got boring.
• Protected technology and information from the breakers. Boring.
• Now making and breaking business plans, models and ideas. Disruptive entrepreneurialism. It's not boring yet, but we'll see.

Eliminating Ostrich Effect In CEOs

NPR reports on a new study that demonstrates the Ostrich effect in people. That's where the ostrich buries his head in the ground to avoid danger. The ostriches who do this and then don't die go on to have babies. And the gene for this behavior gets passed on. I don't know if ostriches really do that or not. Still, it's a staple of cartoon humor. Silly birds.

The results of the study indicate that people will pay money to avoid learning health news that might be negative. Specifically, subjects paid $10 to NOT have their blood tested for Herpes Simplex 2 (that's the worse one). Ever have a relative or friend who avoided going to the doctor even though there was clearly a problem? Ostrich effect. Silly birds.

That's a very interesting study. If you think about it, this makes sense:

• Touching a hot stove hurts. So we avoid touching it by using an oven mitt or simply keeping hands away.
• Bad news is painful. So potential of bad news makes us avoid information altogether.

This can be generalized to partially explain why many leaders throughout history (and today) have surrounded themselves with toadies. They don't want to hear the bad news so they gradually insulate their mind with the functional equivalent of oven mitts. 

Look at CEOs with cybersecurity. The CISO tends to always bring bad news so they just stop inviting him, or putting him under someone else who can oven mitt him off. Ostrich effect. Silly birds. Silly environmental threats.

Knowing that a CISO can change his content or delivery to reduce this effect. For instance putting today's report in context. "Yes we're not great, but we're doing much better." Or bringing good news along with any bad news, such as "We saved over $300K last year in employee downtime from reducing malware infections. Also we still had lots of malware infections." Or keep smiling throughout the conversation, maybe telling a joke or two to improve the mood. Every little helps. Or bring donuts. Executives love donuts don't they?

Are We Magicians?

Computerized technology pervades every aspect of our life, from cars, to medical devices, and increasingly every electronic thing around us. Only a select few people understand this technology well, meaning for most people it is well in advance of what they know how to use and manipulate effectively. As Arthur C. Clarke said, "any sufficiently advanced technology is indistinguishable from magic." For most people the world around us is indistinguishable from magic.

So then people who can bend this technology to their will are indistinguishable from magicians. And that is just what hackers do - use our techniques, tactics and processes to bend this technology to our will. This mastery gives us the power to manipulate and control the world around us. And with great power comes great responsibility. It is time for hackers to assess the way we use our power - or don't use it - and ask whether what we are doing is responsible.

This year at Black Hat and DEF CON, two of the premier hacker conferences, the theme seemed to be hacking altruism. For the past few years I've noticed a trend of information security people advocating for fixing problems, not just finding them. Over the past year or two I think the community has realized that our ability and responsibility to impact the world reaches far beyond the technical.

For years now the community has been helping each other. Community members with problems get help, from money to marrow. Now we have begun looking outward to others who need our knowledge and experience if they are to get any help.

I like this recent development and so do most in the community. So look for more impact from hackers coming soon to a problem space near you! 

How to Get Started in Information Security

I've seen a lot of people lately asking how to get started in the Information Security industry. I think there are a lot of misconceptions about what you need, like expertise with tools, certifications, experience in a role, etc. Those help, but I don't think that's the number one thing that gets you into the industry. I think the biggest things are curiosity and dedication. Those two things will ensure that the rest follows. And if you don't have those drives for an Infosec career then you haven't found what you want to be doing for the rest of your life, so keep looking.

But there's more to it that you'll pick up along the way. Rather than tell you what I think you should do I'll tell you how I got into the industry then try to distill the lessons and skillsets that I think have been most important for me. The story will hopefully tell you why I think the skillsets are important so you can understand for yourself what's the best path for you.

I started out working break-fix PC support. Someone would call the help desk and if they couldn't work it out over the phone I'd go out and fix it. I got good at malware cases - spyware, popups, network worms, etc. because I was curious about how to get rid of the malware, not just reimage the system. That doesn't always cure the issue, as I learned, but it was typically quicker to fix and less work on my part because I didn't have to copy the data, reinstall software, etc. On larger-scale malware incidents then I was on the front lines to help. And whatever I learned I wrote up for others so they didn't have to learn the same thing.

I also made sure to take care of the whole problem before leaving. Again, mainly because I was trying to be more efficient (some might say lazy). If I didn't I'd have to come back out to solve the original problem. And that often meant walking through some basic awareness information so that the system didn't become reinfected. I wasn't great at that, but the people appreciated it. It was this bedside manner that meant I was assigned to the higher profile cases with the folks who were more important in the organization.

When a security role opened up I applied for it. I researched for the interview and conversations, looked over what I'd been working on most and how I'd solved those problems. Then all of the questions were about appsec rather than anything I'd been doing. Oops. I guess I still did OK because I got an offer. It was lower than I knew it should be so I asked for industry average. I didn't get it, but I did get about 5% more than the original offer.

I started reading all the blogs and magazine articles I could, in between doing security things. I figured I'd start writing too. I started my own blog to pass on lessons learned in plain English (go back to the early days of Beau's Cybersecurity Blog and see how raw that stuff was). And comment on other peoples' blogs and stories. People started to notice and comment back, email me, etc. and that encouraged me and keep up my momentum.

When I told my boss I was hitting the ceiling she said she understood and was glad - it meant I was growing and thriving. There wasn't room for me to move up so I let her know I was going to start looking at other organizations. She said that was a good idea - it's always easier to turn down an offer than to get one in the first place.

So I took stock - what was my passion, how could I best monetize my skills and why was I doing this? My passion was helping people fix problems. My most in-demand skillset was my communications and problem solving skillset, as well as my familiarity (not expertise) with security tools. My why (this is always the most important one) was so I could travel the world and work from anywhere, which meant I needed to improve my network connections and ability to make them more than anything.

So I began a low-intensity search - I still had a job so I could afford to wait for the right opportunity. Trawling job boards, Craigslist, companies I wanted to work for, asked friends, etc. Within a month I found one that looked perfect. I reached out, looked around and found who the hiring company was and applied directly too. Just like the last time I did lots of research and preparation and built a dossier on all the people I'd be talking with, as well as their execs in case I met one of them. All of that came in handy and they hired me. (They also found my blog and liked what I was writing about so that helped too.)

Repeat that process a few more times and here I am.

Below are a couple of lists. The first is traits I found inside myself when I found the right outlet - the area I felt I belonged and was passionate about. The second is the skillets I worked to improve along the way. Both lists are in order that I feel were most important. You'll see that there aren't any specific tools listed - that's because I don't think a large investment in time in those really helps. But familiarity and some experience playing with the top tools in what you want to do certainly does. If you're just going for an entry-level job then that's all they'll be expecting.

Traits

• Curiosity
• Desire to get better
• Self-exploration
• Humility
• Ambition

Skillets I worked hard at improving

• Communication (quantity and quality)
• My value and place I fit best
• Root-cause analysis
• Patience
• Perspective
• Some technical tools

Update: Some links below from others who have written on the same topic.

• JCran writes how he helps students get started in information security.
• Reddit provides some great resources for exploring and learning infosec on your own.
• Contrast Security on how to get started in application security.
• Brian Krebs talks with several high-profile infosec personalities on getting started in the field.
• Chris Grayson provides a presentation with definitions, approaches and tools for getting into infosec.

Some Thoughts on Malicious Software Prevention and Protection

Today I got a message from a business associate of mine apologizing for a delay in the work, because he'd been hit by malicious software (malware). As it turned out, I replied, computer security is what passes for a day job for me. So I came up with some instructions for him to help improve his security. These should be fairly easy for a non-technical person to use, though a moderately technical person may need to set things up.

Leave feedback in the comments if you agree, disagree or have any additions. Here's the list, in order of what I'm calling Return on PITA (ROP) - or, most benefit for the least pain wins.

Preventing malware infection

1. Make your account a "Limited User" instead of "Administrator". This prevents the malware from running on your system without you first entering your password.
2. If you are running Windows, make sure you are on 7 or higher. Windows 7 provides lots more security controls that balance protection with usability. One key feature is AppLocker which prevents unknown software from running without entering your password. The downloadable tool EMET enhances protections and Windows Defender is excellent, free anti-virus software.
3. Keep all your software updated. Windows does a nice job of updating itself, but other software isn't always as good. I don't generally like to recommend specific software, but in this case it's hard to find if I don't: Secunia PSI is free for personal use and keeps you updated about...well updates.
4. Be skeptical before opening email attachments or links. This takes some practice, but it's as easy as stopping and asking whether something makes sense or not. Many of the email scams today look real, unless you apply some skepticism. Why would a) this person/company be b) sending me this information c) through email and d) how can I see if it's legit?

Reducing fallout from malware

1. Work with your financial institution to increase account security. Many people erroneously assume that banks reimburse for financial loss from malware, but that's only for personal accounts. Banks differ in what they offer and can help you figure out what works best for you. 
2. Use online backup storage. You can store your documents on the Internet securely, so if something happens to your computer you can still get your documents back. Several companies offer a small amount of storage for personal use for free. Also store software licenses so you can rebuild.
3. Use password safe technology. This is software that will track your passwords and store them protected on your computer and the Internet, as well as generate strong passwords. This means you can have a strong, unique password for each website which reduces the likelihood of having multiple accounts compromised at once.

Cleaning up after malware infection

1. Notify financial institutions immediately. They will put more scrutiny on your transactions and can work with you to add security measures to your account.
2. Even the best cleaning may leave malware behind. It's best to wipe everything and start over. Download applications from their legitimate website. Stored copies and third-party sites could have malware embedded in the legitimate software.
3. Change passwords from a known-clean system. Start first with the websites that could cause the most damage, such as financial institutions or where you could have fraudulent charges against accounts (for example, iTunes and Skype).

Busting some common misconceptions about malware

Anti-virus and a firewall are NOT very effective. 
Your firewall is designed prevent random computers on the Internet from starting to talk to yours. But most malware is spread through the web and email, which means you start to talk with the computer with the malware. That means your firewall is largely useless.

Anti-virus software works by trying to know all of the malware out there and blocking it. The problem is that malware is generated faster than anti-virus can keep up, using techniques that ensure anti-virus companies don't see the exact malware you've downloaded. Anti-virus fails more often than it succeeds at blocking malware in real-world testing.

Malicious software is NOT just spread through sketchy sites.
Most malware today is actually spread through legitimate websites. Malicious attackers break into and store their malware legitimate sites, infecting visitors. It's also common for ads to contain malware  so even large and well-protected websites present some risk.

One web browser is NOT inherently more secure than another.
This was true at one time, but it's not anymore. Some malware still spreads by attacking the web browser, but much more will attack supporting applications like Adobe Reader or Sun Java - two technologies that are independent of your web browser.

A Light Look at Cyberwar Capabilities

There has been lots of news for several months about military-grade offensive security capabilities. Within the past couple of weeks this focus has ratcheted up. The tipping point, in my mind was when Mandiant[1] released a report on Chinese hackers that they were tracking. The report claimed a lot of things, among them that the individuals mentioned in the report were carrying out offensive attacks for the Chinese military, against the US military, military contractors and other companies. That's pretty scary stuff! But keep in mind that this report was heavily hyped and coincided with one of the biggest security conferences, so maybe pure altruism wasn't at the heart of the report, maybe it was also in large part driven by PR value.

So now there are lots of people at high levels in the government talking more openly about cybersecurity threats. Generals are testifying in front of congress, the president is meeting with CEOs (I guess they're security experts?), everybody in the government seems to be saying the US is under attack and needs to defend itself. The rhetoric is building to a fever pitch and I'm a bit concerned about what this means for the future. But for now let's look at what the current situation is like.

What a lot of the talk comes down to is one thing: we're being spied on. Well hey that's no surprise is it? Isn't that what the whole Cold War was about? "But" we hear "spying is a lot easier with computers because..." and then they go off and spout a lot of nonsense that comes down to "...we got caught off guard and didn't protect ourselves early enough." OK well that's too bad and we need to fix that problem so let's go do that.

But then if it's so easy for other people to spy on us, isn't it easy for us to spy on them too? Aren't we already doing that? That's a side of the conversation that not a lot of mainstream media talks about, but that a lot of people in the security industry are laughing about. Just within the last couple of years there have been reports of Iranian nuclear facilities being targeted by sophisticated malicious software and most of the evidence points to the US or US contractors as having created it. Ironically about a year before it was officially-unofficially reported that the Iranian cyberattacks were authorized by the President, he declared that cyberattacks against the US would be considered acts of war. Whoops.

So let's look at what we know about the US cyberwar capabilities. The first thing I'll do is to look at where these US capabilities come from. There's several different angles so I'll take a shot at enumerating them for discussion but I'm sure I haven't gotten them all called out so leave comments if you know of others.

• US Civilian Government Cybersecurity groups like those run in the NSA.
• US Militarty Cyberwarriors.
• US Government contractors.
• US allies like Israel who supposedly has a pretty potent force.

Alright, so let's see if we can take a guess about what resources we have to bring to bear.

• US Civilian Government Cybersecurity - I mentioned the NSA. The CIA probably also has some people. Maybe FBI. Maybe some others. I haven't run across much information here, but if you know of where some of that could come from I'd love to look at it. The White House wants a lot more of these people and I'm sure Congress is going to fund that. Now it's an interesting thought experiment to ask whether CIA analysts and traditional spies are actually cyberspies. They probably use computers as well as other techniques to carry out their jobs, but does that put them in the cyber arena? 
• US Military Cyberwarriors - There's a great article over at Foreign Policy magazine came up with 53,000-58,000 Cyber troops. That's the ones that you can count and I've got to suspect that there's more. Also important to note that these are just troops with an offensive mission, not a defensive one. Now to put that into perspective, this is about 4% of the 1.5M active duty troops and is more than all of the CIA (20K according to Wikipedia) and FBI (36K according to their site) agents combined! Hardly a small number. And that's just the obvious ones. No word on what they're spending, but probably a good deal of money here.
• US Government Cyber security contractors - This is probably one of the largest parts of the cyberwarrior force. There are a lot of reasons that the government would use private companies for this, including the fact that these companies can do things that are illegal if done by the government. Also there's a lot less red tape and oversight so you can hide a lot of money and efforts this way and get them out fast. Most people suspect this is who largely developed the malicious software that targeted Iran over the better part of the last decade. We also know that companies like HB Gary have been supplying cyberweapons to the government for a while, and companies like VUPEN sell attacks as well. I think it's safe to assume that if it's true, this is a pretty mature part of capabilities. 
• US allies - The US allies can provide a lot of things to the US, probably mostly access and information.  I don't have a lot of knowledge about this so I won't go into it too much but if you know something, share.

That's a lot of force that the US has to bring to the cyber fight without spinning up a bunch of hype and rhetoric. So why are politicians and others talking so much about this stuff? Why not just go out and do what you want? I can't really say. I think it either comes down to distraction from other problems they would rather not address (healthcare, finances, economy, drones) or they need popular support for some new thing that they want to do and they know you wouldn't support it unless you were scared of hackers.

"What does this mean for your weekend?" or "So what?" Well for starters I think it's important to understand that there's more than one side to every story. The reality is that the US has been engaging in cyberwarfare already. Definitely against Iran and most likely against

A lot more people a lot smarter than me have written good stuff about this too, here are some:
Cyberwar: You Lack Imagination by Erratasec
APT1: The Good, The Bad and The Ugly by Krypt3ia
Comments on Comment Crew by Kyle Maxwell
Mandiant APT1 Report has Critical Flaws by Jeffrey Carr
Chinese Hackers and Security Theater - a three-part series by Cyber Nonsense
Cyberwar: The Pentagon Cyberstrategy - a multi-part series by the excellent Marcus Ranum from a few years ago



[1] Mandiant seems to have gotten the lion's share of the attention (and rightly so, the report and the video they released are compelling to look at) but they're far from the only ones selling Fear, Uncertainty and Doubt (FUD). I'm not singling them out for that, just for the fact that their report and all the hype that followed in its wake seemed to make for a tipping point.

Lessons from Journalism in Threat Intelligence

Seth Godin has a great blog post that is relevant to information security professionals. He discusses the problem that the closer to the event, the more expensive and less reliable the information is. This problem directly correlates to issues we face in trying to get reliable information about threats, vulnerabilities or other news. That's because as time goes on the story gets shaped and influenced by multiple accounts, investigations and analysis.

Try this experiment. Find all of the Twitter messages about China and Hacking from the last 6 months and read them, as well as the linked articles. I'll wait. Ha - just kidding that'd take you years to take in (if you did exactly what I said I apologize - don't follow every instruction you read on the internet)! Now go take a look at a few articles on China and Hacking in a reputable business periodical like The Economist, Time, etc. In 45 minutes you're up to date on everything from 6 months of twitter feeds. 45 minutes versus 1+ years. That's a huge difference in terms of cost.

And reliability also suffers. In going through the Twitter exercise (again, really sorry about that lost year) you probably found that lots of the info was bogus, misleading, bad conclusions, duplicated, etc. Acting on that bad information costs money too (unless you spend lots of money to try and eliminate the bad information, but that again costs money).

Most companies have figured out that it's expensive to stay up to date on information. That's why there's a big business in Threat Intelligence services. Companies outsource that function. But it's still important to keep in mind that you'll never have a perfect picture of the news just after it's happened. Think of it like a Polaroid picture. No matter how much you blow on it or shake it, it still develops at the same speed.

Simple Way to Increase Security and Privacy and Reduce Spam

A few years ago I came up with a technique to reduce my spam messages. I'm sure I wasn't the first to think it up, but it's worked very well for years and I've never missed a real message or wasted too much time on spam. After IOActive released some privacy research they've done this week I realized this can help with that too. 

If you haven't followed the story, IOActive did some automated scanning of popular web services for high-profile executives. They were looking to find out whether people like Steve Ballmer use Dropbox, or if the CEO of Zappos uses Nikeplus.com (yes in both cases). This was accomplished by attempting to register for these sites using the executives' official corporate email address. 

Their approach was a pretty clever way to get the information. There may be a perfectly valid reason for some of the findings. For example, if an executive publicly announces his and his company's support for another service. But the number of results - 930 accounts across 840 executives - suggests that at least some of these are for personal use.

My Technique

I use a different email address for each new account I set up. But I don't have to create tons of new free accounts at Gmail or Hotmail. I own several domain names, one of which is just for creating throw-away email addresses. Any email to that domain gets redirected to my primary email account. Once it's there, it is put into a folder without ever hitting my inbox. 

Sounds like it might be tricky to remember all these addresses, but it's not really. I just use a consistent formula for coming up with the address. For example, "site.com@domain.com". To remember your account name just look in the browser bar. 

And ever since I started using a password manager it's gotten even easier and more secure. I just create a random name and password and store it all away. The software figures out my username and password, I just have to click a couple of buttons.

Fighting Grey-Mail

If you're not familiar with grey-mail, it's the emails you get that come from accounts you've signed up for on the Internet. Now these aren't quite spam, because they come from known senders to accounts you provided, but then they're also not something you want to wade through constantly. 

I woke up this morning to about a half-dozen new pieces of grey-mail in my email. But I didn't have to look at any of it, I only know the number because I clicked on the folder I have that collects it automatically. The system I use works perfectly because it's automated, I have total control and it never misjudges an email. 

I simply dump all the messages that come in but aren't addressed to me directly over to a folder. I check that every once in a while and try unsubscribing from the biggest offenders. It usually works, but sometimes it doesn't. And of course if I'm expecting anything then I go check that folder.

Increasing Security and Privacy

And this also adds a little more security to your accounts. But it's the security-through-obscurity kind of system, so don't rely on it solely. If you're the kind of person who reuses passwords - and just about everybody does this to some extent - then you have some additional protection against password reuse attacks. If a hacker has the account emails and passwords for one of your accounts, they can't then get into other accounts without a little extra work. That won't stop a determined attacker, but it will protect you against somebody just running a list.

The Result

I still get spam emails. Even with this system every day I get a handful of messages that show up in my spam folder. But it's not many - in fact, far less than the grey-mail number. In the last month I have gotten 9 spam messages, but over 150 grey-mail. 

The only people who have the email address I use are my friends. So either my friends' accounts have been compromised or somebody guessed my email address. But still, only 9 spam messages per month and no time wading through grey-mail is pretty spectacular! And as a side benefit I'm protecting my privacy and security a little bit more. 

Wall of Creeps

Lately there's been a lot of conversation about how to curb creepy behavior at Defcon. Last year women and goons had "red" and "yellow" cards that they gave to guys who were acting like asses. This plan backfired, as the cards became sought-after swag leading to high demand. The idea was floated this year and has been nearly universally shot down as ineffective, counter-productive and immature.

I propose a different tact - a Wall of Creeps. Creeps - men, women or otherwise - would have their photo on a physical or virtual wall, outing them. The idea is that public shame would act as a deterrent to keep people who are clearly over the line, more under control without forcing conformity. This tactic removes the incentive (scarcity and perceived exclusivity of the cards) and mixes in a strong social disincentive. It won't stop all acts of creephood, but should help cut down on the truly aberrant behavior.

The photo would be a mug shot taken by a goon, which means somebody has to be creepy enough to get dragged to a goon and have the goon stop what they're doing long enough to take the photo. That reduces false positives. Also there should be some criterion for redemption, such as a donation to a cause or a handwritten note or whatever else would make the offendee forgive. Maybe a TTL or a minimum sentence too. After 3 infractions though the creep's photo would be posted for the rest of the con.

Con-goers would be invited to heckle and deride offenders for as long as their face is up there, but not physical violence, doxing, harassment, or generally being a creep/ass, etc. The board could also be used for party organizers to blacklist certain people, etc. I'd love to hear feedback - what do you think?

Interesting Conversation from Gold Farmer

I saw this interesting conversation posted on a Diablo III fansite today and it has a lot of relevance to Information Security. The interview is around the act of gold farming, or using automated bots to find massive amounts of in-game gold and items that can then be sold for cash. But at one point the conversation goes into how online game accounts are compromised.

The gold farmer claims that most game account compromises come from one source - forums. Attackers compromise a fan forum site and get the username, email and passwords (or hashes). These credentials are then used to attempt to log into the game, as well as email accounts, PayPal, banks, credit cards and other online services. The entire process of checking accounts is automated through tools. These accounts can then be either used by the original criminals or sold to other criminals.

See below for the relevant text or see the entire interview with a Diablo III gold farmer.

MeD: Do you have any information on the account hacking that people are reporting even with having the authenticator?

Farmer: Yeah, I know everything about that.

MeD: Would you be willing to share that information with us?

Farmer: They don’t hack the computers, the passwords.

MeD: When you say they don’t hack the computers, they don’t have the player’s computers or they don’t hack Blizzard’s computers?

Farmer: They hack forums and such and take the same email and password and test it on Blizzard.

MeD: That’s what I thought. And that is testament to all of you guys out there who are using the same email and password for forums and such for your game.

Farmer: If they have 1 million stolen emails and passwords they might get 1% to 10%

MeD: What type of websites are targets for this?

Farmer: Diablo websites or Blizzard in general.

MeD: So you are talking about Diablo fansites that have forums that you know have been succesfully hacked these and get the log ins and passwords.

Farmer: Yeah, correct, it’s easy.

MeD: And in the forums of BLizzard are you able to get anything out of there?

Farmer: No. Blizzard is bullet proof, logically.

MeD: I ran forums quite a while ago and we had 130k+ members and we had issues with hack attempts at our forum accounts quite often. We were very puzzled about it. There was one time when they got everyone’s log in and password but they didn’t log into anyone’s forum account. Do you suppose that when they got into our forums do you think they were just looking to match up

Farmer: Yeah. They used it to try on people, mail and Blizzard and such. It’s called combo.

MeD: Is that a mispronunciation of your program or is that what it’s actually called?

Farmer: Nah. It’s made to make combo lists.

MeD: We reset everyone’s password, we did that for them. We were worried they were trying to hack into the forum accounts. This was many years ago by the way. What I didn’t realise then but I’m realising now is that this was all about accessing the game accounts and it had nothing to do with our forums. I bet that alot of these forums that are getting compromised are getting compromised over and over again. Would you say that is correct?

Farmer: Yeah and Paypal and banks, Facebook and so forth and small percent Russian spammers.

MeD: They are testing this against multiple things, they are not just testing this against Diablo account they also test against Paypal and their bank log ins.

Farmer: They test it against everything and sell it.

MeD: How much do they sell these for?

Farmer: It depends on what’s on them.

MeD: 10c an account, $10 an account? Do you know the range there?

Farmer: ??? Doesn’t sell.

LinkedIn Password Hash Redux

This LinkedIn password hash leak has become a real storm of activity today. This post might not have much longevity, but I hope to quickly recap and summarize what we know, what we don't, what we guess and what we recommend. Everything here comes from correspondance on Twitter, blogs and what have you, so it should all be taken with a grain of salt (pun not intended).

What we know:

• 6.5 Million password hashes were posted on a password cracking website. The author said they were from LinkedIn and that they were unsalted SHA-1 format. Some of the hashes had several digits zeroed out. 
• No account names were included with the post, meaning it's not possible to link the passwords to accounts with the data found.
• LinkedIn has been investigating whether there was an internal breach, but has not yet publicly acknowledged anything they have found.
• LinkedIn has said that "some of the passwords that were compromised correspond to LinkedIn accounts." However, this statement is sufficiently vague that it could mean nothing more than common passwords are used for LinkedIn and found in the compromised data.
• Many security researchers who use unique passwords for LinkedIn and no other site have found those passwords in the leaked data. These passwords are said to be highly unlikely to be used by anyone else.
• An Android app update occurred shortly after the breach was discovered. However, it's unclear if the two events are related.
• A security vulnerability in the LinkedIn iOS app reported today does not call out password security as an issue.

What we don't:

• We don't know whether there was a breach at LinkedIn or not. Likely they haven't yet completed their internal investigation.
• We don't yet know if more information was leaked, such as account names, credit card numbers or other private information.
• We don't know if more accounts have been exposed than those found in the original source.
• We don't know if there is an active vulnerability that could be exploited again to gain access to more password hashes.

What we guess:

• Mikko Hypponen has suggested that the list may have come from a LinkedIn web interface vulnerability, but was simply speculation based on past breaches.
• Researchers have speculated that passwords that have digits zeroed out have already been compromised, or that they are used for banned passwords.
• There has been speculation that some password hashes are not from LinkedIn, though it's hard to find evidence either way.
• There has been speculation that the 6.5 Million passwords may cover all accounts on LinkedIn, due to some passwords being used by many different people. However, a number of people have reported that their password was not found among those leaked.
• Some reports suggest the leaked passwords may be 6 months old.

What we recommend:

• If you have a LinkedIn account, change your password soon. Make it something strong. LinkedIn published some very generic account and password security suggestions, but I prefer the excellent xkcd panel on passwords.
• Many security professionals have called for LinkedIn to begin adding a salt value in their password hashing process, in order to strengthen security. 
• Other security professionals have mentioned specific password storage mechanisms built into programming languages which represent the latest techniques in thwarting password cracking, such as bcrypt, scrypt and PBKDF2. This has the added benefit of reducing the risk of an improper implementation which could itself lead to security issues.
• Two sites have been set up to check your password against the list. The sites appear to be safe, in that they won't steal your password, but for the paranoid you can also submit the password hash. I don't personally recommend that anyone do this, unless you have already changed your LinkedIn password and it was unique. But it's fun to look for possible passwords!  

• http://linkedin.biorra.com/
• http://leakedin.org

On the Recent Blizzard and Diablo 3 Account Compromises

As an avid Diablo fan, I eagerly watched and waited for Blizzard to create Diablo 3. My first impression is that they did a masterful job creating it. Yes, there are some initial frustrations, but it definitely has that Diablo feel to it and despite the running jokes about Error 37 as a new prime evil, I've found that the most powerful boss enchantment has been Time Thief - the ability to suck hours off the clock without me realizing it. Bravo, Blizzard, Diablo 3 is a triumph!

But recently there has been a lot of controversy around compromised accounts in Diablo 3. Many players have found that their characters have been stripped of gold and high-level gear. That's as much a tragedy as being robbed in the physical world - the possessions you've worked for so long and felt so happy to acquire are taken from you by an unknown assailant. People feel violated and angry, which is understandable and which is our nature. Many have lashed out at the closest target. 

The most common and convenient target of anger has been Blizzard's security and practices. Many accusations have sprung up that Blizzard, its servers, the game or other technology has been "hacked" and that essentially any player or account could be compromised because of that. In an interesting parallel, this is commonly the first thing people assume when their bank account has been compromised. 

 

The banking world has long confronted security challenges for online services. For as long as online banking has been a reality, malicious individuals have been hoping to compromise accounts and steal money from them. And so banking has come a long way in combating those threats. I've performed dozens of audits for financial institutions around their information security practices, including a component dealing with authentication in online banking (FIL-103-2005, FIL-77-2006 and FIL-50-2011 if you want to look it up). 

Today, banking is one of the safest activities you can engage in online, although it is also one of the most targeted. Cybercriminals from around the world target banks, banking sites and accounts and it has become every bit as disciplined and efficient as any business. The complexity and innovation is staggering. Yet excellent security measures taken by banks effectively thwart almost any attack out there, when used as intended on both the bank's side and on the account holder's side. 

Most bank account compromises in the last decade or so haven't happened because the bank was hacked - they've happened with legitimate account credentials. It used to be that most online banking accounts were compromised by the victim giving away their username and password or other sensitive information after clicking on links in fake emails. But banks improved the security and attackers responded by becoming more sophisticated. Now most of the time compromises happen because the account holder logs into their account from a computer that has malicious software installed. And it's highly likely that this is what has happened with most of the Diablo 3 account compromises. 

So how does this relate to Blizzard and to Diablo 3?

Blizzard has, in fact, said that malware has been the root cause in nearly all of their compromise investigations. Today's cybercriminals have become very sophisticated in their methods. As Blizzard has also pointed out, there is no one way that they get the information and access necessary to compromise accounts. Essentially they use whatever means they need to, in order to get what they want. In practice, this means there are likely multiple groups, each using many different types of attacks to get as many accounts as they can. 

As with bank account holders, gamers have gotten more savvy about giving away information which would allow someone else to access their account. But the attackers have adapted as well and use other ways of getting that information than by sending fake emails. Here are some of the more creative and sophisticated ways the thieves operate.

• By calling you, if you can believe it! There's a good video walking through a typical attack where a cyber criminal may call you on the phone. 
• Text messaging or emails directing you to call a phone number, usually about account compromise, expiration or closing. The phone number then has a recording asking you to enter your information. You never even have to talk to a person and you've given up too much information.
  
• If you are using the same email address and password on another site, if that site is compromised your Diablo 3 account may be too. These compromises happen somewhat frequently, such as the Gawker Media account compromise a couple of years ago. 
• It's possible to buy compromised systems from cybercriminals. Many of the more sophisticated networks have millions of computers that are infected - far too many for the original criminals to take advantage of. So they sell access to others.
• It's also possible to buy accounts from cybercriminals. Often they have account credentials for systems they don't typically target - for example if they only target bank accounts, they may sell gaming accounts for some additional profit.
• Newly compromised accounts are prioritized. The criminals have so many accounts they target the ones that have the highest net worth first. There are stories of operations centers with account queues where each new account is evaluated and ranked according to the amount of money the thieves can get. 

By far the most common way most bank accounts are compromised, and likely Diablo 3 accounts, is simply by installing malware on your computer without you knowing it. Without going into the myriad ways that this can happen, it's sufficient to say that you don't have to visit the shadier side of the Internet to run into malware. Most sites that distribute malware are legitimate. In fact, more than 90% of infected sites find out that they're compromised from someone else. Even some of the most mainstream sites have become malware distributors at times - ESPN, NASA and the Wall Street Journal have all infected their visitors with malware. Many of these sites use standard malware toolkits which exploit dozens of vulnerabilities, generate new malware package for each site visitor and test it against the common antivirus suites before sending it along. It sounds like science fiction, but it's not.

How to protect yourself? 

Security is hard. That's what makes it so hard for an organization like Blizzard to give you one simple answer. But that's not what a lot of people want to hear - even the people in charge of security for companies with huge budgets to protect their information assets often ask "What's the one thing I should do?" So it's not a surprise that most individuals would look for the "silver bullet" solution, if you will.

It's hard to describe how to protect yourself much better than Blizzard themselves did. So instead of rehashing it, I'll just link to Blizzard's excellent article on keeping yourself safe from account theft. But if you're in a hurry I'd say the top 3 things you can do are:

1. Use the authenticator. Banks use similar technology to protect millionaires and billionaires. If you value your stuff, you can't get a better bargain than this! Even the cost of the physical token is inexpensive compared to what it's worth. Blizzard modestly says they're selling these at cost, but that really means they're taking a loss because of all the infrastructure and personnel resources they deploy on the back end. If you're looking for a "silver bullet" to protect your Diablo 3 account, this is the closest you'll come.
2. Don't reuse passwords. If you use the same password for your email, battle.net and bank, odds are you're practicing poor password security. My recommendation is to use something like LastPass or KeePass, which make good password security easy.
3. Update your OS, browser and plugins. Most modern operating systems and browsers will automatically update for you. But it's easy to see the update notification and procrastinate. Don't. Don't wait more than a day or two to update, once you see the notification. For plugins, it's sometimes harder because they don't often announce their updates. Adobe Flash, Adobe Reader and Oracle/Sun Java are the main attack vectors used of all the plugins out there, and they're getting better about notifying you of updates.

How can Blizzard do more to protect you?

I want to preface this section by saying that I don't know the details on what Blizzard is doing on their end to protect player accounts. I'd guess there's a lot going on that they don't talk about, or at least that I haven't read about. But that doesn't mean they can't improve. But I know they're already doing a lot to secure accounts. In many cases, more than your bank does! Things like forcing stronger passwords, investigating many of the reported instances of theft, publishing and linking to a great deal of information, giving you the authenticators, proactively communicating security steps. It even seems like they're refunding money to some gamers whose accounts were compromised, even after determining that Blizzard wasn't at fault - that's got to be some of the best response ever from a gaming company!

What follows is a few ideas I've taken from other industries that may help Blizzard improve. (Or not - again, I don't know for sure what they're doing on their end.)

• Look at metadata associated with each previous login for the account. Often this metadata will differ between legitimate and malicious login attempts. Things like geolocation, keyboard layout, OS or game language or other data will be significantly different between a player and a thief.
• Watch the common locations where compromised accounts are publicly posted for any gamer accounts that use the same account name or email address.
• Drop a unique "cookie" that identifies the system a player logs in from. If the cookie has changed since the last login, or the cookie has been used with multiple accounts, this should raise a flag.
• If there are multiple logins in rapid succession from a single IP or IP block, this should raise a flag.

All of these items can be indicators of a potentially compromised account or of a potential cybercriminal. Of course these measures consume personnel and system resources, meaning it will cost more to administer - but then how much do the reputation damage and time spent answering questions cost? And it will also result in frustrated players unable to login - but then you can take the stance of "we're sorry that you're unable to login, but it's for your own security" which is hard to argue with. And in conjunction with an email address, phone number, Skype or Twitter account, or other contact mechanism these false positives can be resolved very quickly.

And for our part, players should really be more tolerant of security measures. Again, adding an authenticator to your account takes an additional 5 minutes to set up and 5 seconds to use in practice. But it cuts the probability of compromise to nearly zero even if your system is fully compromised! And if you're like most people I know today, you appreciate it when your bank stops an apparently fraudulent transaction, even if it turns out to be legitimate. So do what's needed to help yourself be more proactive with security. A little initial setup can save you a lot of frustration in the end.

Is there anything I've missed? Do you have a different opinion? I'd love to hear about it so I can address the concern or amend my article. Constructive feedback is always welcome.

UPDATE: In an interview, a Chinese gold farmer claims to know the source of compromised accounts. According to him, forums are being compromised and the email addresses and passwords from there are used to try to log in to Battle.net. This is a pretty common tactic and underscores the importance of using unique passwords across sites and games. And if you're not willing to do that, get the Authenticator which will prevent this.

New Research Published on Mobile Malware

Researchers at NCSU have started the Android Malware Genome Project, which is designed to identify and classify known malware samples for study. The researchers' results were recently presented and published at the Proceedings of the 33rd IEEE Symposium on Security and Privacy in San Francisco, California. The paper, entitled Dissecting Android Malware: Characterization and Evolution (PDF link), analyzes the 1,200 samples collected between August, 2010 and October, 2011. The research analyzes the samples to attempt to determine how it is installed (infection vector), how it updates and its primary activities on the mobile device, as well as the sample's relation to other samples.

The research groups infection vectors into several categories. Far and away the largest infection vector is through repackaging and redistributing modified versions of legitimate applications. The second group is spying applications - that is, software for one person to watch another person's activities. Some malicious software purports to do something (which it may or may not), but installs malware in addition - these are so-called Trojan Horses.

There were also several primary types of activity that the samples performed. Many of the samples attempted to elevate privileges on the device by taking advantage of a flaw in the Android operating system. The goal with this action is to allow the application to have greater access to the functionality of the device. Nearly all of the samples attempted to connect the device to a larger group of compromised devices controlled by the malware authors - a so-called Botnet. Researchers found that another common activity was contacting premium services, such as SMS text messaging. Many of the malware samples also collected information, such as user accounts, text messages and phone numbers.

The researchers also looked at the evolution of the malware samples and families over time. Specifically they looked in depth at two malware families to illustrate the rest, DroidKungFu and AnServer Bot. These two malware families show that authors have incorporated many sophisticated features to help circumvent detection and frustrate researchers attempting to study the samples, among other things. And their analysis showed that mobile malware is rapidly maturing.

Some other interesting analysis was performed on the samples. The researchers ran all the collected samples against four mobile anti-virus packages Detection rates ranged from 20-80% effectiveness, with a big name A/V company firmly at the back of the pack. Unknown malware is likely much more successful than these results indicate, meaning anti-virus software really needs to catch up.

Securely Deleting Data Before Donating or Recycling Your Devices

Katherine Boehret has a good article over on All Things D about recycling your technology. But it overlooks one crucial point - you need to make sure your information is deleted before you hand it over. If you don't, your information, including financial data, could wind up in someone else's hands. A recent case-in-point was made when many refurbished Motorola Xoom devices were sold with their old owners' data still on them. When that happens it can lead to embarrassment (think private photos, videos), identity theft, financial fraud or other unpleasant things.

To avoid any of these calamities, you'll want to take steps to wipe out your data. You should do this regardless of what the company or person you're giving it to tells you. But don't worry, securely erasing your information has never been easier! Many devices have mechanisms built in to do just that. And there are some good tools out there for your desktops and laptops.

Securely Erasing your iPhone, iPod Touch or iPad

Apple's website has simple instructions on how to securely erase an iPhone, iPod Touch or iPad. Here are the steps from Apple's support site:

You can remove all settings and information from your iPhone, iPad, or iPod touch using "Erase All Content and Settings" in Settings > General > Reset.

For even more security, plug your device into your laptop and use iTunes to restore the device to its factory settings (but do not restore from a previous backup) before using the Erase All Content and Settings feature. Here are the steps from Apple's support site:

1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up option (see in the image below). If you have just backed up the device, it is not necessary to create another.
   
7. Select the Restore option when iTunes prompts you (as long as you've backed up, you should not have to worry about restoring your iOS device).
   
8. When the restore process has completed, the device restarts and displays the Apple logo while starting up:
   
   After a restore, the iOS device displays the "Connect to iTunes" screen. For updating to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of iOS, keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated."
   

Securely Erasing your Android Device

If you have an Android phone or tablet, you also have an easy option to securely erase the data. Though it's not quite as simple as with Apple devices, since Android has many versions and many devices that it supports. On Android, within the Privacy Settings dialog there is an option to delete all the data. The Google online manual for Android describes the option this way:

Opens a dialog where you can erase all of your personal data from internal tablet storage, including information about your Google Account, any other accounts, your system and application settings, any downloaded applications, as well as your music, photos, videos, and other files.

You should make sure that you have selected the options to delete internal memory and any memory on a SD card. If you don't have that option, the easiest thing to do would be to simply remove the SD card before donating, recycling, selling or giving it away.

Securely Erasing your Blackberry Device

Research In Motion's Blackberry devices differ in the steps to wipe them. Instead of trying to mention all versions and models, I'll suggest you look through Settings, Options or Device Settings to find something that mentions Security. In there, you should find something that says Security Wipe or Wipe Handheld. For specific directions you may be able to search the web and find help.

The same advice for SD cards applies to the Blackberry as to the Android phones. If it doesn't offer you the option, you should probably just the card.

Securely Erasing your Windows Mobile Device

Microsoft Windows Mobile also has multiple versions with different ways to securely erase your data. And again, my advice is to explore on your own. Look through Settings or Options until you find something called System Tab, Security, or About. In there you should see Reset, Reset your Phone or Clear Storage. Again, for specific directions you may be able to search the web and find help.

And for SD cards on Windows Mobile devices, you should likely just keep it.

Securely Erasing your Desktop or Laptop

There is some great free software called DBAN that will securely erase data from your desktop or laptop. I've personally used it for years and highly recommend it. Simply download the ISO file and burn it to CD or DVD. The method to do this varies across operating systems. If you need help, search the Internet and you'll find lots of information.

Off Topic: Traveling with Technology

There was a Twitter conversation with Martin McKeay and Jerry Gamblin today talking about how geeks handle traveling with all our technology. Jerry suggested that Martin write a blog post, but I decided to beat him to the punch. ;) This is part of an upcoming series of posts to my travel blog under the heading of Traveling Skills: The Art of Packing. In this post I describe how and what I pack as a geek who travels with technology, as well as why. Even though it's a bit off topic, I'm mentioning it here since so many of the folks who read this blog travel a lot.

I hope you enjoy it! Tips for Traveling with Technology

Detecting DNS Changer Infection with CloudFlare and OpenDNS

If you're using CloudFlare to enhance speed and security (it's a great, free service, by the way!), you'll want to check out one of their latest apps, created in conjunction with OpenDNS. The app will notify your website visitors if they are infected with the DNS Changer malware.

If you're not familiar with the DNS Changer malware, it modifies settings of the victim computers, rerouting traffic to banks and other sites of interests through the hands of the bot masters. This means sensitive information could be compromised.

Last year the FBI was able to legally take over the DNS Changer rerouting systems, protecting the victims to some degree. However, the FBI has to relinquish control in July, meaning victim systems which have not been fixed will be unable to access websites as normal. The FBI has an in-depth writeup on the DNS Changer malware (PDF link), along with information on how to find out if you're infected and how to fix the problem.

Enter the CloudFlare application. If you enable this application, CloudFlare will notify DNS Changer infected visitors to your website that are compromised. They also provide a link with instructions on how to fix the problem. Here's what the notification looks like:

Firewalls and Anti-Virus Aren't Dead - Should They Be?

Over the last several years, firewalls and anti-virus have been losing effectiveness. Many in the information security community have recognized this. Unfortunately many of the business and operations people haven't. The threats that these technologies (tools to assist in a solution, not the solution themselves) were designed to solve have changed. That's not to say that they do nothing - they can still be useful - but your organization needs to know what they're meant to counter and how to use them properly.

I was inspired to finally write this down by a story Wendy Nather contributed to Infosec Island, entitled Why We Still Need Firewalls and AV. While I agree with her general premise, I think the article doesn't get to the real heart of the issue. When firewalls and anti-virus were all we had and effectively countered the threats we faced, they tended to be used more as they were designed. But now, firewalls and anti-virus don't counter the majority of the threats and aren't used very well.

Firewalls were invented a couple of decades ago to keep Internet-borne threats out. The firewall has its roots in the early 1990s, a time when commerce was prohibited on the Internet and most companies didn't have any presence there. As computer networking grew in popularity, connecting to the Internet was a way to share information across organizations, as well as internally. However, within a decade, Internet attacks were prevalent and organizations needed a way to protect the devices on their network. The firewall was popularized as a way to enforce a hard separation between the outside and the inside. The major advantage to this approach was that it was much cheaper than securing every single device. And at the time just as effective, since most devices had no need to communicate over the Internet and so a small set of connections were allowed to pass through the firewall.

The Internet landscape has changed drastically since then. And with it, the Internet threats. Modern business processes are highly dependent upon and thoroughly integrated with the Internet. Organizations invite masses of Internet devices into their network to deliver web pages, email content, support mobile devices and dozens of other reasons. At the same time, devices within the network routinely initiate communications to the Internet and pass data back and forth. Firewalls have gotten better, but they simply can't handle the new ways in which organizations work on the Internet, nor the more sophisticated threats. They still have a use as a tool to protect networks, but more tools are needed.

Similarly, anti-virus was first developed to detect, prevent and remove individual viruses. These software packages were simplistic, identifying malicious programs and files by looking for indicators or "signatures" that were unique to each virus. This was, again, before the Internet was widely used and most virus transmission was very slow. The anti-virus industry was easily able to keep up with new viruses and forms of existing viruses. This was a time when the number of specimens was very small and they didn't change very often. Updating the signatures was a task done once a year or so, and in fact when the subscription-based licensing model for anti-virus was initially launched it was widely viewed as somewhat of a betrayal of trust - paying continually for the same software. It was a different time.

But today's situation is vastly different from what anti-virus was designed to deal with. Because of the proliferation of Internet connectivity, malicious software spreads very quickly. Instead of taking months to spread to thousands of systems, it takes seconds to spread to millions. And the malware itself has become much better at avoiding detection, taking steps to hide its signature. Most viruses today are obfuscated a number of times and checked to make sure no anti-virus software can detect it - all in a matter of seconds, and all before it's sent out to its victim. And viruses are often created and distributed in such a way that anti-virus vendors don't get a copy before the malicious software finds its victim. And when it does infect a device, it frequently disables any anti-virus software and hides in such a way that it can't be detected except by sophisticated, usually manual techniques. Anti-virus software largely still relies on signature based detection, which is increasingly growing ineffective and often slows down system performance.

Further decreasing the effectiveness of firewalls and anti-virus in organizations is the way they're used. Because of the massive number of connections in and out of a network, definitions of what is and is not allowed and exactly how to allow or deny network connections have become a sprawling mess. And underneath all this complexity, many organizations don't even do the basics right - properly configuring and managing these tools. And administering anti-virus often means running daily reports of issues and sending a technician onsite to manually investigate what's gone wrong. Firewalls and anti-virus cost many organizations millions of dollars a year and are failing to do what they should.

So why should we keep these things around? In the case of firewalls, they do exactly what they are supposed to do and do it quite well. Organizations just need to get smarter about using them. That means limiting firewalls' purpose to what they do well and handing off other duties to other tools. In addition, organizations need to make sure they have a good firewall management program - even small organizations. And anti-virus should be re-understood as a broader concept of endpoint protection. This includes securing configurations and access, restricting software to that which is known to be safe and putting tools in place to detect anomalous behavior. Anti-virus software packages can help fulfill the last piece - telling systems administrators that a known threat has been detected or that suspicious activity has been happening.

But one thing I think we as security professionals should be advocating is reducing the amount of money and resources spent on these technologies. Instead, shift to more effective ways to secure an organization. For example, by providing better training to IT staff for using with the existing tools and technologies. Or improving security awareness programs so that viruses (not to mention many other types of attacks) are less likely to be effective. In the end, this will allow an organization to maintain the same level of security at a lower cost or to increase security at the same cost.